Forewordp. xi
Part 1Life and Relationshipsp. 3
What Is Civility?p. 7
Respect in Actionp. 13
Happiness and the Mindp. 15
How Do We Learn to Love?p. 18
Civility and Self-Expressionp. 21
Nice Guys Finish Last. Or Do They?p. 25
The Science of Love and Social Supportp. 28
About the Rulesp. 31
Part 2The Rules
1.Pay Attentionp. 35
2.Acknowledge Othersp. 41
3.Think the Bestp. 44
4.Listenp. 48
5.Be Inclusivep. 54
6.Speak Kindlyp. 60
7.Don't Speak Illp. 64
8.Accept and Give Praisep. 69
9.Respect Even a Subtle "No"p. 74
10.Respect Others' Opinionsp. 77
11.Mind Your Bodyp. 81
12.Be Agreeablep. 87
13.Keep It Down (and Rediscover Silence)p. 93
14.Respect Other People's Timep. 97
15.Respect Other People's Spacep. 100
16.Apologize Earnestly and Thoughtfullyp. 106
17.Assert Yourselfp. 110
18.Avoid Personal Questionsp. 116
19.Care for Your Guestsp. 122
20.Be a Considerate Guestp. 126
21.Think Twice Before Asking for Favorsp. 131
22.Refrain from Idle Complaintsp. 136
23.Give Constructive Criticismp. 141
24.Respect the Environment and Be Gentle to Animalsp. 146
25.Don't Shift Responsibility and Blamep. 152
Part 3Culture Shockp. 161
Striking Through the Form to the Substancep. 163
I Did It My Wayp. 165
Authority on the Wanep. 167
The Age of the Selfp. 169
Living Among Strangersp. 171
The Drive to Achievep. 173
Stressp. 175
How We Play the Gamep. 176
Two Sides of the Coinp. 179
What to Dop. 182
Notesp. 187
Suggestions for Further Readingp. 195